Our Story
Built in Durham.
For Durham.
Castle Exterminators started in 2017 with a simple frustration: too many pest control companies treat homeowners like a ticket number. We wanted to build the kind of company we'd want to call ourselves — one that picks up the phone, shows up when promised, and explains what's happening in plain English.
Eight years later, we're still family-owned, still based right here in Durham, and still answering our own phone. We've earned 5.0 stars across Google and Yelp not because of slick marketing, but because every customer is a neighbor — and neighbors talk.
If a treatment doesn't work, we come back at no charge. If you have a question at 7pm, you'll usually still get a real person. That's just how we like to do it.
What we believe
Four things we won't compromise on.
Family-safe first
We use the lowest-impact methods that get the job done. Kids and pets back home the same day — not 48 hours later.
No surprise pricing
You'll know the price before we lift a finger. No upsells, no "discovered an extra issue" routine.
Free re-treatments
If the pests come back between visits, so do we — at no charge. Every plan is backed by our service guarantee.
Hyper-local
We know Durham's bug seasons, soil types, and crawl-space layouts. National chains don't.
Milestones
Eight years, one zip code at a time.
From a single truck to Durham's most-trusted family-run pest control shop.
Castle Exterminators opens
One truck, one phone, and a promise to treat every customer like a neighbor.
First 500 Durham homes protected
Word-of-mouth from neighbors becomes our #1 source of new customers — and still is today.
Perfect 5.0 across Google & Yelp
We crossed dozens of five-star reviews without buying a single one. Just neighbors talking.
Seven specialized services, one local crew
From termites to mosquitoes to crawl-space encapsulation — still family-owned, still picking up the phone ourselves.
Where we work
Durham and the neighborhoods we call home.
We service every corner of Durham, NC — from historic downtown to the newer subdivisions on the edge of town.
See our Downtown Durham coverageWhat we do
Specialized for every Durham pest.
Ready to meet your new neighbors?
Free, no-pressure inspection. We'll show up, look around, and tell you exactly what's going on — whether you hire us or not.