Before your inspection
- What we look at
- Current activity, entry points and the conditions that attract covered pests.
- How to prepare
- Note recurring sightings, the rooms affected and any products you have already used.
- Cost & next steps
- Free inspection, followed by a written estimate. We explain the scope before you approve any work.
Scheduling: Monday–Friday, 8am–5pm Eastern. Same-day service may be available, depending on the schedule and your location.
General pest control is Castle Exterminators’ core service. A licensed technician inspects your home, treats where covered pests live and enter, and explains what you can do between visits. You can choose a one-time service or a monthly, quarterly, annual or seasonal plan.
Our plans are built around the pests we have confirmed we cover. We do not advertise a “30+ pests” list: the covered pests are named below, and your written service agreement lists what your plan includes. If you are seeing something that is not on the list, call us before booking so we can tell you honestly whether it is something we treat.
Treatments use EPA-registered products applied according to label directions. When a treatment calls for it, your technician gives you product-specific preparation and re-entry instructions.
Pests covered by our general pest control plans
- Common household ants (see ant control)
- Cockroaches (see cockroach control)
- Spiders, with removal of webs we can safely reach (see spider control)
- Silverfish
- Centipedes and millipedes
- Earwigs
- Springtails
- Pillbugs and sowbugs
- Pantry pests and fabric pests (see pantry and fabric pests)
- Rodent control, when your agreement includes it (see rodent control)
Not included, or quoted separately
- Rodent exclusion and rodent cleanup are quoted separately from rodent control.
- Termite treatment and WDIR reports are separate services.
- Mosquito, flea and tick yard treatments are separate seasonal programs.
- Bed bugs: we offer inspection only and do not provide bed bug treatment.
- Wasp, hornet and yellow jacket nests are treated as a separate stinging-insect service.
Exact coverage, visit frequency and any guarantee depend on your written service agreement.
One-time service or a recurring plan?
A one-time service fits a defined problem, such as ants in one part of the kitchen or a run of silverfish in a bathroom. A recurring plan — monthly, quarterly, annual or seasonal — is for ongoing prevention and monitoring. Many Triangle homes choose quarterly pest control, but the right frequency depends on the house and what has been happening.
On qualifying plans, if covered pests return between scheduled visits, we come back for a return treatment at no extra charge. How quickly we can return depends on the schedule; we do not promise a set number of days.
What happens on a service visit
Your technician looks for activity and the conditions that encourage it: moisture, gaps around doors and utility lines, vegetation against the foundation, and harborage in garages and crawl spaces. Treatment is targeted to where covered pests live and travel rather than applied everywhere. Before leaving, we tell you what we found, what we treated and anything that would help, such as a leaking pipe or a gap that needs sealing.
Signs you may need this service
- Ant trails along counters, baseboards or window sills
- Cockroaches in the kitchen or bathroom, especially at night
- Silverfish, centipedes or earwigs in bathrooms, basements or crawl spaces
- Pillbugs, sowbugs, millipedes or springtails coming in after heavy rain
- Webs building up in corners, eaves and garages
- Small moths or beetles in stored food or closets
How Castle Exterminators handles it
-
Free inspection
We identify the pests, find where they are coming from and look at the conditions that attract them.
-
Written estimate
You get a written estimate that names the service, the visit frequency and what is covered before any work begins.
-
Targeted treatment
EPA-registered products applied according to label directions, with preparation and re-entry guidance when needed.
-
Scheduled visits
Recurring plans return on the agreed schedule. Qualifying plans include return treatments for covered pests between visits.
We use EPA-registered products applied according to label directions. Your technician gives product-specific preparation and re-entry instructions when a treatment calls for them.
Frequently asked questions
Which pests does general pest control cover?
Our general pest control plans cover common ants, cockroaches, spiders, silverfish, centipedes, millipedes, earwigs, springtails, pillbugs, sowbugs, pantry pests and fabric pests. Rodent control can be included when your agreement lists it. Your written agreement is the final word on coverage.
Is rodent exclusion included?
No. Rodent control can be part of an agreement, but sealing entry points (exclusion) and cleanup of droppings or insulation are separately inspected, scoped and quoted.
What happens if pests come back between visits?
On qualifying plans, covered pests that return between scheduled visits qualify for a return treatment at no extra charge. Call us and we will schedule it as soon as the route allows.
Do I need to leave during treatment?
It depends on the product and where it is applied. Your technician will tell you beforehand if any preparation or re-entry time applies to people or pets.
Can I get a one-time service?
Yes. We offer one-time service as well as monthly, quarterly, annual and seasonal plans.
Related services
Homeowner guides
Practical reading before you book general pest control.